Inside Sales Representative

Seeking: Goal-oriented team player

Job Details:

• Location: Glendale, WI, USA
• Employment Type: Full-time regular
• Expected Experience: 1+ years

Job Description:

The Inside Sales Rep expands end user relationships by promoting the value of TEKLYNX’ Software Maintenance Agreement (SMA) as well as subscription licensing. On a daily basis this individual encourages unregistered end users to register in order to take advantage of the numerous benefits of the SMA.

Job Responsibilities

• Achieves assigned revenue target by promoting the registration of the SMA and payment of invoice
• Develops rapport with customers by speaking to the appropriate contact within the company
• Educates end users on the benefits of the TEKLYNX Software Maintenance Agreement and/or subscription licensing
• Improves the integrity of our customer data by capturing contact names, phone numbers, e-mail addresses and titles
• Clearly understands the value of the SMA and/or subscription licensing and can articulate the difference to the customer
• Manages the renewal process for the SMA and ensures we are maximizing revenue while delivering solutions that provide value
• Comfortable following a pre-determined process and using business tools, including phone systems, to track interactions
• Works closely with Customer Support to ensure SMAs are registered
• Works very closely with sales teams to understand implications for customer’s needs and clearly articulates the value of renewals
• Creates a weekly/monthly plan (based on expiration notifications – those whom we have to call to sell the renewal or convert to subscription
• ALWAYS BE CLOSING – always looks for opportunity to cross-sell and up-sell other TEKLYNX products and services