Product Lifecycle Policy for Support & Maintenance

Support policy based on product lifecycle

The TEKLYNX Product Lifecycle Policy for Support & Maintenance provides consistent and predictable guidelines for product support availability at the time of product release. We provide this lifecycle policy to help you with product planning decisions.

Support is defined as assistance for troubleshooting any questions, issues, and tasks within your TEKLYNX solutions.

Maintenance is defined as the ability to upgrade your license to the current version.

If your license is covered by a valid maintenance program, you can upgrade to the latest version, regardless of the support phase of your current product.

STANDARD SUPPORT PHASE

• Full support by TEKLYNX available.
• Online self-help support information is available via the TEKLYNX website.

EXTENDED SUPPORT PHASE

• Standard support options end. Support available on pay per incident or contractual basis.
• Online self-help support information is available via the TEKLYNX website.

LEGACY SUPPORT PHASE

• Support available via contractual commitment on a case-by-case basis.
• Online self-help support information is available via the TEKLYNX website.

NOTE: Regional differences may apply. Contact TEKLYNX in your region to learn more.