Software Maintenance Agreement (SMA)

A version upgrade should only be requested when the user requires it. If you are upgrading a Software Key protected product, the timing is crucial, as the old license must be deactivated and proof of deactivation must be returned to your reseller or to TEKLYNX.

Customers should request version upgrades at the same place they usually place orders.

 

End-users: please contact your usual reseller or, if you don’t know who your reseller is, you can contact TEKLYNX directly.

 

Send version upgrade requests to TEKLYNX Customer Care in your region:

 

NORTHERN, SOUTHERN & WESTERN EUROPE

[email protected]

Tel +33 (0) 562 601 080

 

CENTRAL & EASTERN EUROPE / GERMANY / SWITZERLAND

[email protected]

Tel +49 (0) 2103 2526 0

 

MIDDLE EAST & AFRICA

[email protected]

Tel +33 (0) 562 601 080

 

ASIA

[email protected]

Tel +65 6908 0960

Hardware Key protected product (USB or Parallel)

To upgrade a hardware key, click here.

 

Software Key protected product

The upgrade request must include:

• Email address (to which the upgrade code will be sent)
• License serial number (as delivered with the product)
• For license serial numbers starting with NSP: the Password. For all other serial numbers (non-NSP): either the Activation Code or the Product Code.
  • The Password (for NSP products) or Activation Code (for non-NSP products) is delivered with the product.
  • The Product Code (for non-NSP products) can be found by launching the Upgrade Manager tool on the computer where the product is activated.
• You must also specify:
  • a) whether you will be using your TEKLYNX software in a virtual environment, and
  • b) what type of license you want.
  • For the types of license available, go to Licensing Options.